Terms and Conditions
All made to order and custom made tutus are non-refundable and non-exchangeable unless we have made a mistake. Please check our size table before purchasing. For any other reasons, customers are responsible for a 50% restocking fee for any returned items.
All ready made tutus are exchangeable. If the size does not fit, customers can choose to exchange for another size.
If the customer ordered a custom size tutu and if you need to exchange for another size, please ship back the tutu to us within 3 business days. Customers are responsible for all shipping costs. There will be a $150 reproduction fee to cover the partial cost of the tutu.
All summer sales/clearance items are non-refundable and non-exchangeable. Please check our size table before purchasing.
All our tutus are shipped in a box and can be wrinkly during the shipment. We do not accept this condition for refund/exchange.
In order to receive a full refund, we must receive the original tutu back within 14 days, from the date of receipt, in a unworn condition.