Terms and Conditions
All ready made tutus are exchangeable. If the size does not fit, customers can choose to exchange for another size. If we do not have the size available, we will have to make one for you.
If the customer ordered a custom size tutu and if you need to exchange for another size, please ship back the tutu to us within 3 business days. Customers are responsible for all shipping costs. There will be a $150 reproduction fee to cover the partial cost of the tutu.
All made to order and custom made tutus are non-refundable and non-exchangeable unless we have made a mistake. Please check our size table before purchasing. For any other reasons, customers are responsible for a 50% restocking fee for any returned items.
All summer sales/clearance items are non-refundable and non-exchangeable. Please check our size table before purchasing.
All our tutus are shipped in a box and can be wrinkly during the shipment. We do not accept this condition for refund/exchange.
In order to receive a full refund, we must receive the original tutu back within 14 days, from the date of receipt, in a unworn condition.